Refund policy

 

We want you to be happy with your order. Because we sell professional haircare and other hygiene-sensitive products, we keep a focused return policy. Please read it carefully before purchasing. This policy applies to orders placed through deosastudio.com. Purchases made in-studio are handled at the studio.

RETURN WINDOW

We accept returns for 14 days from the date your order is delivered. Requests made after 14 days cannot be accepted.

CONDITION OF ITEMS

To be eligible for a return, items must be unopened, unused, and in their original sealed packaging, in the same condition you received them. Any product that has been opened, used, or had its seal broken is not eligible for return for hygiene and safety reasons.

NON-RETURNABLE ITEMS

The following cannot be returned or refunded:
Opened or used products. 

Gift cards.

Sale, promotional, clearance, or discounted items, which are final sale.
If you are unsure whether your item qualifies, email us before placing your order or before shipping anything back.

HOW TO START A RETURN

Email us at hello@deosastudio.com within 14 days of delivery with your order number and the item or items you would like to return. Please wait for us to confirm your return and provide the return address before shipping anything back. Items sent back without prior authorization may not be accepted or refunded.

RETURN SHIPPING

You are responsible for the cost of return shipping. We recommend using a tracked and insured shipping method, as we cannot process a refund for a return we do not receive. You bear the risk of loss or damage until the returned item reaches us and is inspected.

REFUNDS

Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take additional time for the funds to appear. Original shipping charges are non-refundable.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or you received the wrong item, contact us at hello@deosastudio.com within 7 days of delivery with your order number and clear photos of the issue. In these cases we will cover the cost of return shipping where applicable and send a replacement or issue a full refund, including original shipping. This section does not affect any rights you may have under applicable consumer protection law.

EXCHANGES

We do not offer direct exchanges. If you would like a different item, please return the eligible item in accordance with this policy and place a new order.

LATE OR MISSING REFUNDS

If you have not received an approved refund after the timeframe above, first check with your bank or card issuer, as processing times vary. If you have done this and still have not received your refund, contact us at hello@deosastudio.com and we will help track it down.

CONTACT

Questions about a return or this policy can be sent to:
Deosa Studio

hello@deosastudio.com

1204 3 St SE, Calgary, AB

587-837-1627