Shipping policy
Thank you for shopping with Deosa Studio. Below is everything you need to know about how and when your order ships. This policy applies to orders placed through deosastudio.com. For in-studio purchases, your items are provided to you at the studio.
WHERE WE SHIP
We currently ship within Canada only. We are not able to ship outside of Canada at this time.
PROCESSING TIME
Orders are processed within 1 to 3 business days after they are placed. Business days are Monday to Friday and do not include weekends or statutory holidays. Orders placed on a weekend or holiday begin processing the next business day. During promotions, new launches, or peak periods, processing may take slightly longer, and we appreciate your patience.
You will receive a confirmation email when your order is placed, and a second email with tracking once your order ships.
SHIPPING RATES
Shipping is free on all orders over $150, before taxes. For orders under $150, shipping is calculated at checkout based on your delivery address, and the final cost is shown before you complete your purchase.
ESTIMATED DELIVERY TIMES
Once your order ships, estimated delivery times are:
Calgary and Alberta: 1 to 4 business days.
Rest of Canada: 2 to 10 business days.
These are estimates provided by the carrier and are not guaranteed. Remote and rural destinations may take longer. Delivery times are in addition to our processing time and begin once your order leaves us.
TRACKING YOUR ORDER
When your order ships, we will email you a tracking number so you can follow your package. Please allow up to 48 hours for tracking information to update after you receive it.
SHIPPING DELAYS
We are not liable for shipping or delivery delays once your order has been handed to the carrier. We are not responsible for delays caused by the shipping carrier, weather, or other events outside our control. Once we transfer your products to the carrier, title and risk of loss passes to you. If your package is significantly delayed, contact us at hello@deosastudio.com and we will do our best to help you trace it with the carrier.
INCORRECT OR INCOMPLETE ADDRESSES
Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided at checkout. If a package is returned to us due to an address error, you are responsible for the cost of reshipping it.
LOST, STOLEN, OR UNDELIVERED PACKAGES
If tracking shows your order was delivered but you cannot locate it, please check with members of your household and neighbours, and confirm the delivery address. For lost or stolen packages, contact us at hello@deosastudio.com and we will help you open a claim with the carrier where possible. Responsibility for packages marked as delivered passes to you upon delivery.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or you received the wrong item, please refer to our Refund Policy (https://deosastudio.com/policies/refund-policy) and contact us within the timeframe noted there with your order number and clear photos. We will make it right.
IN-STUDIO PICKUP
Local pickup is available at our Calgary studio at no charge. Select pickup at checkout, and we will email you when your order is ready. Please wait for that confirmation before coming in. Bring your order confirmation and a piece of identification when you collect your order. Pickup is available during our regular studio hours at 1204 3 St SE, Calgary, AB.
TAXES
Applicable taxes are calculated and shown at checkout based on your shipping destination.
CONTACT
Questions about shipping or the status of your order can be sent to:
Deosa Studio
hello@deosastudio.com
1204 3 St SE, Calgary, AB
587-837-1627